Management is tough. At any given time 32 % of the team is thinking about quitting. And 50 % are unhappy.
Two Sides of Management: Process (hard skills and we default to these) and People (soft skills but most potential improvement comes here).
Only three ways to improve productivity:
- Working Harder–Effort
- Working Smarter–Effectiveness
- Working Faster–Efficiently
Foundation of transforming company performance is improving individual performance.
Management usually only gets 60% of potential performance out of individuals.
- Don’t put in things that aren’t there –trying to improve weaknesses.
- Pull out what is there–building strengths
Four types of Managers
- Do it all Managers–has trust or time issues. Wants impact so takes it all on his shoulders
- Micro Managers -want perfection not performance
- Nice Guy Managers -relationship is important and can’t be damaged–do doesn’t push
- Coaches–Develops potential and lets them play/perform–very few of these exist
Start acting like a coach not a manager
Constructive Conversations every week–The operative word is constructive. Most conversations are not constructive.
The weekly coaching conversation goes like this:
- Focus–Todos are aligned for going forward
- Accountability–How we doing on todos
- Reinforcement on progress
The Coaching Mindset: The coach has one job–to pull out of every ounce of potential out of your team each and every day.
Create the Environment: to be able to coach you must become coachable yourself. Set the stage by asking you team the following:
- What am I doing wrong?
- What can I do better?
- How can I improve?
Change the conversation to: What you would like to see. The future not the past.
WHAT YOU SAY AFFECTS HOW THEY PLAY!
FARR–Focus, Accountability, Reinforcement = Results
Celebrate the first downs, not just the touchdowns.