Take a look at the processes within your company that are important to the successful delivery of your product or service.
Consider the impact the success of that process has on your success with your core customers. If done well and with foresight, the process satisfies the customer, delivers the highest margin possible, and inspires the customer to order again or tell someone else. If done well it differentiates you to the customers.
Whose the person who either completes that process or makes sure the process is followed well.
That’s a sausage maker and its a seat you have to sit in once in a while.
It could be in production, distribution, coding, customer service, sales. You might have a couple of different sausage makers.
I hate to break it to you, as the owner or CEO or CFO, or COO, or CIO, (should I continue) you probably aren’t a sausage maker.
The reverse is true to. If you are the sausage maker you probably aren’t functioning well as the CEO, CFO, COO, or CIO.