by msynk | Oct 13, 2020 | Company Culture, Customer Service, Trust
Lately, it seems to be part of the human condition, making things harder than they need to be. Everywhere but especially in Customer Service or Customer Experience. We’re all guilty of it, and often unknowingly. Lately I’ve noticed that what driving this...
by msynk | Sep 18, 2020 | Brand Promise, Execution, Rock & Sand
Greetings. I’ve been building the School of Rock & Sand. It’s a bit of a pivot for me. It’s a online strategy school, where students, right now, can enroll in three classes that will deepen their understanding of strategic thinking and...
by msynk | Aug 24, 2020 | Clarity, Growth, Leadership
Summary of “The Seven Stages of Growth 700 Successful Growth Companies Studied Each company grew from 1 (founder) to 150+ FTEs Different challenges are faced at each unique stage of growth What Stage are you and what challenges are you facing? It’s an...
by msynk | Jul 1, 2020 | Collins, great, Growth
Of course it is. Jim Collins is the emminent expert on both growth and failure to grow. His four books, Built to Last, Good to Great, Why the Mighty Fall, and Great By Choice, are timeless. They should be required reading for all entrepreneurs and business school...
by msynk | Jul 1, 2020 | Rock & Sand, Strategy
Adjacent is a strange word to use in business. But for the pivots or moves you are making in this COVID driven recession, it’s really quite good. From the Merriam Webster App–Adjacent: (adjective) 1. not distant, nearby, 2. having a common endoint or...
