by msynk | Feb 1, 2021 | Uncategorized
Is there a good or bad time to do a strategic planning? Nope. It’s an “all the time” thing Rock & Sand Master Class School of Rock & Sand...
by msynk | Dec 22, 2020 | Effectivness, Meetings, Rock & Sand, Uncategorized
Don’t fall into the trap of thinking efficient meetings lead to effective team performance. It’s never really worked that way. And in the remote workforce environment we find ourselves facing, it it doesn’t work even more. When I say this,...
by msynk | Nov 5, 2020 | awareness, Complexity
Were you expecting these three things to settle down after the election? Think again. The complexity, confusion and uncertainty that has been weighing you down since March is here to stay. It’s not going anywhere. at least not for awhile. If you want details...
by msynk | Oct 13, 2020 | Company Culture, Customer Service, Trust
Lately, it seems to be part of the human condition, making things harder than they need to be. Everywhere but especially in Customer Service or Customer Experience. We’re all guilty of it, and often unknowingly. Lately I’ve noticed that what driving this...
by msynk | Sep 18, 2020 | Brand Promise, Execution, Rock & Sand
Greetings. I’ve been building the School of Rock & Sand. It’s a bit of a pivot for me. It’s a online strategy school, where students, right now, can enroll in three classes that will deepen their understanding of strategic thinking and...
