by msynk | Dec 4, 2019 | Communication, Company Culture, Customer Service, Sales, Systems, Uncategorized
Recently, I spent a day with Joey Coleman. Joey is the author of Never Lose a Customer Again. Over the course of that day, he shared some ideas we have all heard, but regularly over look, when trying to increase sales. There’s a basic theme to all of his advice....
by msynk | Oct 16, 2019 | Book Club, Communication, Execution, Leadership, Listening, Management, Uncategorized
In my last blog post, I suggested some excellent books to help you lead. Now, I have three more for you to take on. If you can improve your ability to listen, you’ll improve your ability to lead. Here are three books that will help you develop your listening...
by msynk | Jul 24, 2019 | Coaching, Communication, Execution, Reading, Sales, Sales Coaching, Uncategorized
Did you know that I also do _____? I’m not really asking you this actual question right now. This is a tale of a personal case study that comes from this question. Alex Goldfayn, in his book, Selling Boldy (which I reviewed in my last blog post) says there are...
by msynk | Jul 3, 2018 | awareness, Communication, Leadership, Management, Rocks, Uncategorized
The title of this post makes me want to ask an additional question about your talking or conversing. Are you or aren’t you talking about your Rocks and Sand? We GI Coaches often say that “Meeting Rhythm Moves the Rocks.” I say it all the time. What...
by msynk | Jun 18, 2018 | Clarity, Communication, Rocks, Strategy, Uncategorized
To see your Rocks and Sand, they must be visible. Visibility is one of the better ways to make sure your Rocks and Sand stay front and center. Are your Rocks and Sand visible to your organization? Can others in your company see the Rocks that need to be moved? One of...
by msynk | May 16, 2018 | Brand Promise, Clarity, Communication, Customer Service, Growth, Uncategorized
The most important question to ask your customers is…oh, but don’t ask right away. It is an important question to ask but not during the sales process. Ask it after you have landed the customer and have delivered well on your commitments. Ask it of all...
