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Some how, some way, we always make this harder than it has to be.

by msynk | Oct 13, 2020 | Company Culture, Customer Service, Trust

Lately, it seems to be part of the human condition, making things harder than they need to be.  Everywhere but especially in Customer Service or Customer Experience.  We’re all guilty of it, and often unknowingly. Lately I’ve noticed that what driving this...

Margaret Mead: Is Your Team Culturally Strong Enough To Cover Each Other’s Back?

by msynk | May 10, 2020 | Company Culture, Leadership, Organizational Health, Teamwork

It’s doubtful that Margaret Mead, the cultural anthropologist, and Patrick Lencioni, organizational health expert, ever met. Yet I’m thinking that if they they did, they would have had much to talk about.  I heard a recent story about Meade, that if true,...
Onboarding Customers to Increase Sales

Onboarding Customers to Increase Sales

by msynk | Dec 4, 2019 | Communication, Company Culture, Customer Service, Sales, Systems, Uncategorized

Recently, I spent a day with Joey Coleman. Joey is the author of Never Lose a Customer Again. Over the course of that day, he shared some ideas we have all heard, but regularly over look, when trying to increase sales. There’s a basic theme to all of his advice....
A Fresh Look at Operational Entanglement

A Fresh Look at Operational Entanglement

by msynk | Dec 4, 2019 | Book Review, Company Culture, Customer Service, Excellence, Growth, Uncategorized

Not too long ago, one of the buzz phrases in the business world was “operational entanglement.” The term described the practice of creating a high value for your customers as you served them. Their successes would be so dependent on you that they would...
A Hack for Living Company Core Values

A Hack for Living Company Core Values

by msynk | Dec 3, 2019 | Company Culture, Core Values, Execution, Growth, Management, OnBoarding, Strategy, Uncategorized

Recently, I spent some time with the president of a manufacturing company in St. Louis. I wasn’t there to solicit their business or coach them; I was there to learn from them. A client of mine in Memphis recommended that I get to know them, because my coaching...
Good Strategy & Teams – How to Find What’s Missing

Good Strategy & Teams – How to Find What’s Missing

by msynk | Aug 28, 2019 | Coaching, Company Culture, Growth, Management, People, Strategy, Teamwork, Uncategorized

You know that you have a good strategy. You also have confidence that your team knows what to do. However, you know there’s something missing. What is it? Sound familiar? I truly wish this not to be the case for you, but you’ve probably asked yourself this...
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