by msynk | Oct 13, 2020 | Company Culture, Customer Service, Trust
Lately, it seems to be part of the human condition, making things harder than they need to be. Everywhere but especially in Customer Service or Customer Experience. We’re all guilty of it, and often unknowingly. Lately I’ve noticed that what driving this...
by msynk | May 10, 2020 | Company Culture, Leadership, Organizational Health, Teamwork
It’s doubtful that Margaret Mead, the cultural anthropologist, and Patrick Lencioni, organizational health expert, ever met. Yet I’m thinking that if they they did, they would have had much to talk about. I heard a recent story about Meade, that if true,...
by msynk | Dec 4, 2019 | Communication, Company Culture, Customer Service, Sales, Systems, Uncategorized
Recently, I spent a day with Joey Coleman. Joey is the author of Never Lose a Customer Again. Over the course of that day, he shared some ideas we have all heard, but regularly over look, when trying to increase sales. There’s a basic theme to all of his advice....
by msynk | Dec 4, 2019 | Book Review, Company Culture, Customer Service, Excellence, Growth, Uncategorized
Not too long ago, one of the buzz phrases in the business world was “operational entanglement.” The term described the practice of creating a high value for your customers as you served them. Their successes would be so dependent on you that they would...
by msynk | Dec 3, 2019 | Company Culture, Core Values, Execution, Growth, Management, OnBoarding, Strategy, Uncategorized
Recently, I spent some time with the president of a manufacturing company in St. Louis. I wasn’t there to solicit their business or coach them; I was there to learn from them. A client of mine in Memphis recommended that I get to know them, because my coaching...
by msynk | Aug 28, 2019 | Coaching, Company Culture, Growth, Management, People, Strategy, Teamwork, Uncategorized
You know that you have a good strategy. You also have confidence that your team knows what to do. However, you know there’s something missing. What is it? Sound familiar? I truly wish this not to be the case for you, but you’ve probably asked yourself this...
