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Aren’t Sales & Operations Supposed to Argue Each Other?

by msynk | Oct 3, 2017 | Accountability, awareness, Performance, Sales, Uncategorized

Do you ever wonder about your operations and sales departments? This morning a client I’m coaching commented in an offhand manner, “Why are my sales people and operations people always arguing”? I stopped him right there, after all we were working on...

Is Your Founder’s Front Line In Focus?

by msynk | Aug 15, 2017 | awareness, Customer Service, Growth, Performance, Uncategorized

Let’s talk about the third predictable pitfall of growth. One of the key strategic advantages a company can have is the founder’s focus, especially as it applies to the front line. Obviously, the founder of your organization (maybe you?) started the...
Run Hard, Finish Strong, No Fear

Run Hard, Finish Strong, No Fear

by msynk | Apr 20, 2017 | Coaching, Collaboration, Communication, Company Culture, Performance, Uncategorized

Five years ago, when I coached the Central High School cross country team, I used this mantra/chant, “Run Hard, Finish Strong, No Fear.” We did a give out/give back cheer at the beginning of each practice and before every race. I would say...

Is Your Company “Satisfactorily Underperforming”?

by msynk | Nov 30, 2016 | Gazelles Growth Summit, Growth, Growth Summit, Performance, Uncategorized

“Satisfactorily Underperforming” It’s a new term for me from Greg Brennaman, turnaround expert extraordinaire. I heard him speak for the second time at the Gazelles Growth Summit in Dallas a few of weeks ago. Caught my attention. Brennaman has...

Optimist, Pessimist, Realist – Be Each at the Right Time

by msynk | Apr 29, 2016 | Entrepreneurship, Growth, Leadership, Management, People, Performance, Start up, Uncategorized

Optimist, pessimist, or realist.  Which one are you?  How about being each one of them at the right time? Thinking about this today after having a conversation yesterday when some suggested that I was a “glass half empty” person, implying incorrectly that...

I Rang the Bell: You Won’t Believe What Happened Next.

by msynk | Mar 31, 2016 | Feedback, Performance

I rang the bell; I couldn’t help myself.  There was a Sales Bell on the wall next to the whiteboard where my client visually tracked the sales funnel.  I had never heard the bell.  I was curious about how it sounded.  I rang the bell. The next thing I knew every...
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