by msynk | Oct 3, 2017 | Accountability, awareness, Performance, Sales, Uncategorized
Do you ever wonder about your operations and sales departments? This morning a client I’m coaching commented in an offhand manner, “Why are my sales people and operations people always arguing”? I stopped him right there, after all we were working on...
by msynk | Aug 15, 2017 | awareness, Customer Service, Growth, Performance, Uncategorized
Let’s talk about the third predictable pitfall of growth. One of the key strategic advantages a company can have is the founder’s focus, especially as it applies to the front line. Obviously, the founder of your organization (maybe you?) started the...
by msynk | Apr 20, 2017 | Coaching, Collaboration, Communication, Company Culture, Performance, Uncategorized
Five years ago, when I coached the Central High School cross country team, I used this mantra/chant, “Run Hard, Finish Strong, No Fear.” We did a give out/give back cheer at the beginning of each practice and before every race. I would say...
by msynk | Nov 30, 2016 | Gazelles Growth Summit, Growth, Growth Summit, Performance, Uncategorized
“Satisfactorily Underperforming” It’s a new term for me from Greg Brennaman, turnaround expert extraordinaire. I heard him speak for the second time at the Gazelles Growth Summit in Dallas a few of weeks ago. Caught my attention. Brennaman has...
by msynk | Apr 29, 2016 | Entrepreneurship, Growth, Leadership, Management, People, Performance, Start up, Uncategorized
Optimist, pessimist, or realist. Which one are you? How about being each one of them at the right time? Thinking about this today after having a conversation yesterday when some suggested that I was a “glass half empty” person, implying incorrectly that...
by msynk | Mar 31, 2016 | Feedback, Performance
I rang the bell; I couldn’t help myself. There was a Sales Bell on the wall next to the whiteboard where my client visually tracked the sales funnel. I had never heard the bell. I was curious about how it sounded. I rang the bell. The next thing I knew every...
