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Onboarding Customers to Increase Sales

Onboarding Customers to Increase Sales

by msynk | Dec 4, 2019 | Communication, Company Culture, Customer Service, Sales, Systems, Uncategorized

Recently, I spent a day with Joey Coleman. Joey is the author of Never Lose a Customer Again. Over the course of that day, he shared some ideas we have all heard, but regularly over look, when trying to increase sales. There’s a basic theme to all of his advice....
A Fresh Look at Operational Entanglement

A Fresh Look at Operational Entanglement

by msynk | Dec 4, 2019 | Book Review, Company Culture, Customer Service, Excellence, Growth, Uncategorized

Not too long ago, one of the buzz phrases in the business world was “operational entanglement.” The term described the practice of creating a high value for your customers as you served them. Their successes would be so dependent on you that they would...
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